ClickMobile Touch20.5.16 - App Store

ClickSoftware’s ClickMobile Touch is a mobile application for the field service sector. It is used by the field resources to communicate with their back office and with their peers using the Field Service Edge system.

ClickSoftware’s enterprise solution uses innovative and collaborative mobile tools, improving field workforce productivity and efficiency, enhancing customer experience, and meeting compliance and regulation requirements. The solution enables field supervisors and back office staff to have visibility and control, helping them make real-time decisions continuously throughout the day of service. ClickMobile Touch empowers field service professionals with all the information they need to complete the job the first time. Work is executed with maximum productivity, safety and compliance, and focuses on customer satisfaction.

The application includes the following capabilities:
* Task management - Manage the entire task execution process, view the customer’s information,
report the status of the task as it progresses
* Time and attendance management - Report and track the time and attendance of a field resource
or a crew, including the ability to view and manage your shifts
* Inventory management - Manage your inventory, scan barcodes and requests parts from the field
* Power map - View your tasks and schedule on a map to help visualize your day
* Dynamic forms - Forms can include file attachments and signature capturing
* Internal messaging system - Share knowledge with peers using instant messaging and file sharing
* Dynamic location services - Allows Street Level Routing to avoid traffic congestions during the day
of service, automatic status transition based on location
* Supervisor app - Scheduling interface for continuous operational insight and real-time visibility
into the field

The ClickMobile Touch user can carry on working even when the application is offline. When the application is back online, all of the information will be synchronized automatically. In addition, the back office can update the assignments for the user, which will be updated when the user is online again. This online/offline connectivity ensures maximum data exchange and visibility of workday progress, allowing increased work efficiency.

Version History Bugs fixes. 20.5.16 Apr 26 This version includes an update to device file access for users on iOS 26 and above. The change is visual only and does not affect application functionality. 20.5.15 Feb 2 We have upgraded the Cordova iOS component, which comprises most of our native iOS code, from Cordova iOS 6.1.0 to Cordova iOS 7.1.1. Additionally, we have upgraded several of the plugins we use and removed those that are no longer needed. 20.5.14 02/04/2025 Bug fix in the application logs 20.5.13 10/29/2024 Bug fixes 20.5.12 06/16/2024 Migrating MFA users to Google Authenticator service instead of Twilio 20.5.11 01/29/2024 This is a rollback version 20.5.8 version 20.5.10 01/26/2024 Migrating MFA users to Google Authenticator service instead of Twiliio 20.5.9 01/22/2024 Bug Fix 20.5.8 05/28/2023 Bug fixes 20.5.5 09/11/2022 Bug fixes 20.5.4 05/29/2022 Security enhancement and bug fixes 20.5.2 09/22/2021 Bug fixes 20.5.1 06/24/2021 1. Support for multi-factor authentication
2. Bug fixes 20.5.0 06/01/2021 1. Identify the correct mime type when uploading an attachment.
2. Security improvements. 20.4.8 01/05/2021 This version uses WKWebView to embed web content into the application.
The following bugs were fixed:
1. Bug fix for hashed SHA 256 wasn't working for a full username.
2. Bug fix that caused the app to crash when using SSO login.
3. Bug fix that caused the logout process to stuck endlessly.
4. Bug fix for Push Notifications wasn't received while the app was in the background.
5. Bug fix for Location Service wasn't active while running in the background.
6. Bug fix for uploading attachments from the system.
7. Bug fix for session timeout doesn't force to log the user out. 20.4.4 11/16/2020 Memory warning pop-up messages are now disabled on this app version.
Some requests headers changed from UpperCase to LowerCase.
Fix an issue that the username is missing after logout.
CDN v2 is now disabled on this app. 20.4.3 08/04/2020 This version has support for the new and required WKWebView 20.4.2 06/28/2020 This app contains the following fixes:
1. Native SQLite DB
2. Fix for Push Notifications
3. SSO login fix
4. Location tracking fixes
5. Offline login fixes
6. General bug fixes
7. SSL Pinning timeout expended 20.4.1 06/16/2020 Fix for app crashes several times due to memory high usage and another fix for the warning message that pops up several times when it happens. 20.3.4 04/17/2020 CSRF Fixes
Bugs Fixes 20.3.3 02/17/2020 Security enhancement (CSRF) 20.3.2 01/26/2020 Download compressed packages 20.3.1 01/05/2020 Bug fixes 20.2.4 12/03/2019 Google API's keys as been updated 20.2.2 11/02/2019